Cyrielle Lacaille
Associate (Chartered Legal Executive)
Transport, travel & storage
Debt recovery & dispute resolution for transport and travel
Our debt recovery and dispute resolution solicitors specialise in providing legal support to businesses operating in the transport and travel industries.
Specialist debt recovery and dispute resolution ¶
Whether you are a travel agent, airline, goods haulier, or destination management company (DMC), we offer strategic, commercially-focused advice to help you navigate disputes effectively, and recover debts efficiently.
Storage services¶
In addition to our expertise in transport and travel, we also provide legal support to storage businesses, including general storage providers and specialist storage facilities such as fine art, temperature-controlled, and high-security storage. We assist with disputes over liability, contracts, and debt recovery within this sector.
We can also advise storage companies of their rights to sell or dispose of customers goods if storage fees are not paid and can provide the necessary Torts Act notices when appropriate.
Pre-action advice and risk management ¶
In industries where logistical challenges, service disruptions, and contractual obligations are key concerns, disputes can quickly escalate. Our dispute resolution specialists can also provide pre-action advice to help businesses identify risks, manage liabilities, and resolve issues before formal proceedings become necessary.
Mediation and without prejudice meetings - led by dispute resolution solicitors ¶
A 'pre-action meeting' or 'without prejudice meeting' allows parties to clarify key issues, negotiate settlement terms, and explore dispute resolution options without committing to formal proceedings. ¶
If mediation is used, position statements are prepared, and an independent mediator facilitates discussions between the parties. ¶
We guide clients through these processes, helping you to achieve commercially advantageous settlements that protect business relationships and ensure disputes are conclusively resolved. ¶
Solicitor-led Debt Recovery and Enforcement ¶
Outstanding payments can severely impact businesses in the transport, travel, and storage sectors. Our specialist debt recovery solicitors assist clients in recovering debts efficiently through: ¶
• Issuing formal demands for payment (otherwise known as letters of claim or letters before action) ¶
• Negotiating settlements ¶
• Statutory demands and insolvency action ¶
• Court proceedings and enforcement of judgments ¶
Once a judgment is secured, if it remains unpaid, our debt recovery solicitors will assist with enforcement, advising on the appropriate enforcement action, the cost/risks, and the benefits. ¶
Who we act for ¶
Our debt recovery and dispute resolution solicitors act for a range of clients in the transport, travel, and storage sectors, including: ¶
- Travel agents and tour operators
- Airlines and aviation companies
- Goods hauliers and freight logistics providers
- Destination Management Companies (DMCs)
- General storage providers
- Specialist storage providers (e.g., fine art, temperature-controlled storage, high-security storage)
Dispute resolution and litigation for travel, transport and storage ¶
Where disputes cannot be resolved through negotiation or alternative dispute resolution, we represent clients in litigation before the County Court and High Court.
We assist transport, travel, and storage businesses with:
- Contractual disputes – addressing breaches of supplier agreements, service-level agreements (SLAs), and freight or transport contracts.
- Customer disputes – handling claims related to delays, cancellations, lost or damaged goods, and non-performance.
- Storage liability claims – managing disputes over damage or loss of stored goods, including high-value assets such as fine art or perishable goods.
- Tors Act Notices and advice on Liens - advice on the relevant law and procedure if a storage company wants to sell or dispose of a customer’s goods.
Our pragmatic approach ensures that clients understand each step of the litigation process and that legal strategies align with their broader commercial objectives.
Why choose Harwood & Co ¶
Making the right choice when seeking legal advice or support is important. Our solicitor-led debt recovery and dispute resolution services for transport, travel and storage businesses are built on decades of sector-specific expertise.
- Industry-specific expertise – we have extensive experience advising transport, travel, and storage companies on sector-specific legal issues.
- Practical and commercial approach – we deliver clear, strategic advice focused on cost-effective, commercially viable solutions.
- Proven success in dispute resolution and debt recovery – our team has successfully resolved disputes and secured payments for clients in the transport and logistics industries.
- Client-focused service – we work closely with clients to ensure transparency, strategic alignment, and effective communication throughout the dispute resolution and recovery process.
What our clients say
TRANSPORT, TRAVEL & STORAGE
FAQs ¶
Find answers to some of our most frequently asked questions below. If your question is not answered in our FAQs, please get in touch with our team by filling out the enquiry form on our contact page or calling us on 0113 245 7027.
Submit a new claim ¶
Please fill in this form with as much detail as possible. You will then be contacted by a member of our team who will review your submission, set out proposed next steps, and provide a cost estimate for them. Alternatively, you can call us on 0113 245 7027.
