Complaints

We are committed to providing a high quality service to all our clients. When something goes wrong please do tell us about it. This will help us improve our standards.
If any client is dissatisfied with the level of service received it may be helpful to contact the person who is working on the file initially to discuss your concerns. If you are not satisfied please contact Robert Addlestone, our client care partner (robert.addlestone@harwood.law). He will send you a copy of our full complaints procedure.

The Legal Ombudsman can help if you we unable to resolve your complaint ourselves.

The contact details of the Legal Ombudsman are as follows:
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333 (between 9am and 5pm)
Email: Enquiries@legalombudsman.org.uk
Address: Legal Ombudsman, PO Box 6806, Wolverhampton

The Legal Ombudsman will check that a complainant has tried to resolve a complaint with us first. Complaints to the Legal Ombudsman must usually be made within 6 months of receiving a final response to a complaint to us but no more than 1 year from the date of the act or omission complained of or no more than 1 year from the date when the complainant should have known there was cause for complaint.

If you believe that we have breached our professional obligations, you can report your concern to the SRA. Contact details are:
Email: report@sra.org.uk
Telephone: 03706 062555
Address: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN